Privacy Policy

A legal disclaimer

The information provided on this website is intended for informational purposes only and should not be considered as medical advice, diagnosis, or treatment. Home Health Care Services ("the Company") makes no representations or warranties regarding the accuracy, completeness, or reliability of any content or information found on this site.

No Medical Advice

The content on this website is not intended to replace professional medical advice or to be used for medical diagnoses or treatments. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

Service Availability

The services offered by the Company may not be available in all areas. Availability of services is subject to local regulations and laws, and the Company reserves the right to modify or discontinue services at any time.

No Guarantee of Results

While we strive to provide high-quality services, we do not guarantee specific results, outcomes, or benefits from the use of our services. Individual results may vary based on a variety of factors, including but not limited to the client's health, compliance with recommended plans of care, and other circumstances outside of our control.

Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience, and the Company does not endorse or assume responsibility for the content, accuracy, or legality of any third-party websites.

Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of this website or any services provided. You agree to indemnify and hold harmless the Company from any claims, losses, or damages arising from your use of this website or services.

Changes to Disclaimer

The Company reserves the right to modify or update this disclaimer at any time without notice. By continuing to use the website after any changes, you agree to the revised terms.

For any questions or concerns about this disclaimer or our services, please contact us directly.

Privacy Policy

Effective Date: March 1, 2025

Tender Luvin Care is committed to protecting the privacy and

confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) for U.S. agencies.

1. Information We Collect

We collect personal information to provide you with the best possible care. The types of information we may collect include:

Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth.
Health Information: Medical history, current health status, diagnosis, treatment plans, prescription information, and other health-related details necessary for providing home health care services.
Financial Information: Insurance details, billing information, payment history.
Emergency Contact Information: Name and contact details of your emergency contact.

2. How We Use Your Information

We use the information we collect for the following purposes:

To deliver personalized, high-quality health care services in your home.
To communicate with you, your family members, and other healthcare providers involved in your care.
To process billing, insurance claims, and payments.
To comply with legal and regulatory requirements.
To improve our services and ensure the quality of care.

3. Sharing Your Information

We respect your privacy and will not share your personal information without your consent, except in the following circumstances:

With healthcare providers directly involved in your care (e.g., doctors, nurses, specialists).
With insurance companies and billing services, to process claims and payments.
With third-party service providers who assist us in providing home health care services (e.g., technology providers, medical equipment suppliers).
When required by law to comply with legal, regulatory, or court orders.

We ensure that any third parties with whom we share your information are compliant with privacy regulations, including HIPAA, and will protect your data.

4. How We Protect Your Information

We take the security of your personal and health information very seriously. We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. This includes encryption of sensitive data, access controls, and regular security assessments.

5. Your Rights

You have certain rights regarding your personal and health information, including:

Access: You have the right to request a copy of the information we have about you.
Correction: You have the right to request corrections to any inaccurate or incomplete information.
Deletion: In certain circumstances, you may request that we delete your information, subject to applicable legal or regulatory requirements.
Opt-Out: You have the right to opt out of certain communications, such as marketing materials, though we may still need to communicate with you about your care or account.

6. Retention of Your Information

We will retain your personal and health information for as long as necessary to provide services, comply with legal and regulatory obligations, and resolve disputes. Once the information is no longer needed, we will securely dispose of it.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When changes are made, we will update the "Effective Date" at the top of the policy. We encourage you to periodically review this policy to stay informed about how we are protecting your information.